Kategory Jewelry

 We ship worldwide.

We keep our shipping policy updated in response to the impact of coronavirus. Last update on 26 January 2021. 

Our shipping rates and delivery time for standard and speed posts respectively are outlined below:

Once the order is confirmed, the product(s) will be shipped within 1-3 working days. We do not ship on Saturday, Sunday and Public Holiday.

All the shipments are trackable. Customers can track the status of shipments via Track Your Order of our website. 

Please expect that there may be delay in shipping due to the impact of coronavirus internationally.

We are a Hong Kong based company and we do not charge sales tax on our products.

Customers would be responsible for the payment of induced import/customs duties, if any. Please email us at info@kategoryjewelry.com for an estimated amount. If you would like to get an exact amount, please contact your local customs department. 

Any questions or inquiries, please feel free to contact us at info@kategoryjewelry.com.

We use only high-quality and enduring materials. Our pieces are made for daily wear and are hypoallergenic.

925 Sterling Silver

925 sterling silver is an alloy made of 92.5% pure silver and 7.5% copper. Silver is a hypoallergenic material, making it a safe and comfortable choice for everyday wear. We offer both silver and gold colors of jewelries. Gold plated jewelries are plated with 14k or 18k real gold. Silver jewelries are plated with platinum or rhodium to provide extra protection of the jewelries and enhance the beauty of the pieces. 

14k or 18k Gold Plating

We use only real gold for plating and we bet on 14k and 18k gold plating for their trendy and stylish color. Given it’s real gold plating on 925 sterling silver, our jewelries are hypoallergenic inside out, and are suitable for daily wear.

Platinum or Rhodium Plating

Both platinum and rhodium are noble metals that resist corrosion.

Platinum or rhodium plating does not tarnish or oxidize and it is hypoallergenic – very few people ever experience an allergic reaction.

Jewelry Care

Avoid direct contact of the jewelry with chemicals. You may apply hand and body lotions, hairspray, makeup, and perfume before you wear the jewelry. 

Remove your jewelry before exercising and swimming. Sweat and water are not the best friends of the jewelry.

For storage, avoid placing the jewelry under direct sunlight. Store your jewelry inside of a protective pouch or a jewelry box and try to keep each jewelry in a single bin to avoid scratching. 

Can I edit my shipping address after placing the order?

If you wish for your order to be sent elsewhere, kindly email us at info@kategoryjewelry.com as soon as possible. We are unable to guarantee that the delivery address can be changed once the order is shipped out.

What happens if I have input the delivery information incorrectly and that I am unable to receive the parcel?

Please make sure that you fill out the deliver information correctly especially the delivery address and mobile number. In case the parcel is unable to be delivered due to insufficient / incorrect delivery information, you will be responsible for any subsequent costs incurred for parcels returned to our warehouse. Standard shipping fees (please refer to the page of Shipping) will be incurred for re-sending the parcels. 

Will I be charged customs duties and sales taxes?

We are a Hong Kong based company and we do not charge sales tax on our products.

Customers would be responsible for the payment of induced customs duties, if any. 

Can I combine discounts?

Only one discount code can be applied at check out.

Depending on the conditions of particular discount codes, some codes are applicable to discounted products whereas some are not.  

How much is shipping?

Please refer to our page of Shipping.

Where can I track my order?

The link of tracking will be sent to your email address. You may also track the status of shipments via Track Your Order of our website. 

How to measure my ring size?

Majority of our rings are of open ring design for customers' convenience. Otherwise, please refer to our page of Ring Size for the measurement.