Suri Necklace

We keep our shipping policy updated in response to the impact of coronavirus. Last update on 31 January 2022. We do not ship on Sunday and public holidays. Please note that 1-3 February are public holidays in Hong Kong. 

Our shipping rates and delivery time for standard and speed posts respectively are outlined below:

Once the order is confirmed, the product(s) will be shipped within 1-2 working days. In case the product is out of stock, we will ship out in 3-5 days. We do not ship on Saturday, Sunday and Public Holiday. 

All the shipments are trackable. Customers will receive an email with a link to track the delivery status of the order. 

Please expect that there may be delay in shipping due to the impact of coronavirus internationally.

We are a Hong Kong based company and we do not charge sales tax on our products.

Customers would be responsible for the payment of induced import/customs duties, if any. Please email us at info@kategoryjewelry.com for an estimated amount. If you would like to get an exact amount, please contact your local customs department. 

Any questions or inquiries, please feel free to contact us at info@kategoryjewelry.com.

Can I ask for a refund / exchange of product?

We understand that sometimes things just don’t work out. Customers can apply for free return or exchange of product by emailing to info@kategoryjewelry.com within 14 calendar days from the delivery date. 

Please make sure that all original tags and packaging are intact and there are no signs of wear on any of the jewelry. Kindly note that Kategory Jewelry has the right to deny a return otherwise.

The refund will be processed within 60 calendar days.

Please note that personalized items and products sold at discounted prices (i.e. with price differences between the selling prices and the original prices) are not entitled to refund. 

What are the acceptable reasons for the refund / exchange?

1. I want to exchange for another color of the product
2. I want to exchange for another size of the product
3. The product comes in a poor condition (kindly provide photos as supporting for the sake of our improvements in the future)

How about the shipping costs of the refund / exchange?

Shipping fee of the sent products will not be refunded. Customers will be responsible for the shipping costs for returning/ exchanging the products, with the exception of products with manufacturing defects and in the case that the wrong products have been received. 

We use only high-quality and enduring materials. Our pieces are made for daily wear and are hypoallergenic.

925 Sterling Silver

925 sterling silver is an alloy made of 92.5% pure silver and 7.5% copper. Silver is a hypoallergenic material, making it a safe and comfortable choice for everyday wear. We offer both silver and gold colors of jewelries. Gold plated jewelries are plated with 14k or 18k real gold. Silver jewelries are plated with platinum or rhodium to provide extra protection of the jewelries and enhance the beauty of the pieces. 

Stainless Steel

Stainless steel is durable, resistant to rust, discoloration, and oxidization. This is because of an invisible layer of chromium that prevents oxidation from occurring. Stainless steel jewelries are also environmentally friendly and of affordable prices. 

14k or 18k Gold Plating

We use only real gold for plating and we bet on 14k and 18k gold plating for their trendy and aesthetic colors. Given it’s real gold plating, our jewelries are hypoallergenic inside out, and are suitable for daily wear.

Platinum or Rhodium Plating

Both platinum and rhodium are noble metals that resist corrosion.

Platinum or rhodium plating does not tarnish or oxidize and it is hypoallergenic – very few people ever experience an allergic reaction.

Jewelry Care

Avoid direct contact of the jewelry with chemicals. You may apply hand and body lotions, hairspray, makeup, and perfume before you wear the jewelry. 

Remove your jewelry before exercising and swimming. Sweat and water are not the best friends of the jewelry.

A simple rule to remember: jewelries are the last things you wear before you leave home, and they're the first things to take off when you arrive home. 

For storage, avoid placing the jewelry under direct sunlight. Store your jewelry inside of a protective pouch or a jewelry box and try to keep each jewelry in a single bin to avoid scratching.